Frequently Asked Questions about getting started
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At Lyft Counselling, our therapists support a wide range of mental health and performance concerns. We work with individuals who are navigating things like anxiety, confidence challenges, life stress, and major transitions.
We also have specialized experience in areas such as:
Sport performance and mental blocks
Performance anxiety
Health anxiety
Trauma
Addiction
Support for frontline workers
General life stress and pressure
Confidence and self-esteem
Anxiety and emotional regulation
Our team brings different backgrounds and specialties, which allows us to match you with a therapist who understands your goals and experiences. Whether you’re an athlete working through performance pressure or someone looking for support with everyday stress, we’re here to help.
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Getting started is simple and there’s no pressure to commit to therapy right away.
You can connect with us by email at caitlyn@lyftcounselling.com or by booking a free consultation with one of our therapists. Each therapist has a booking link on the Meet the Team page so you can choose someone who feels like a good fit.
The consultation is simply a chance to ask questions, learn about how we work, and see if it feels right for you.
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Many people tell us that working with Lyft feels different from traditional therapy.
While we are highly trained and follow professional standards, we intentionally create an environment that feels approachable, human, and supportive rather than clinical or intimidating.
At Lyft Counselling, we believe therapy works best when you feel comfortable being yourself. Our therapists focus on building genuine relationships, practical strategies, and real conversations that help you move forward.
We also bring unique experience working with athletes, high performers, and people under pressure, helping clients develop mental skills like confidence, resilience, and emotional regulation.
Our goal is simple: help you feel supported while building the tools to handle life’s challenges with confidence.
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The easiest ways to reach us are:
Email: caitlyn@lyftcounselling.com
Social media: Send us a message on our social channels. @lyftcounselling
Booking links: Each therapist has a direct booking link on our website
If you're unsure where to start, feel free to reach out and we can help guide you to the right therapist.
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Individual therapy sessions are $175 for a 50-minute session.
We believe therapy should be accessible, transparent, and straightforward, so our pricing is clearly listed with no hidden fees. Many extended health benefit plans also cover services provided by registered therapists.
We also offer reduced-rate therapy with student therapists, starting at $100 per session, with sliding scale options available when possible. This allows us to provide high-quality support at a lower cost while supervised clinicians ensure strong care.
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One of the most important parts of therapy is finding the right fit, which is why we have a team of therapists with different personalities, specialties, and approaches.
Our work is collaborative. We focus on understanding your goals and helping you develop practical strategies you can actually use in everyday life.
Clients often describe our sessions as:
supportive
down-to-earth
practical
encouraging
and focused on real progress
Whether you're looking to work through a challenge, build confidence, or develop mental skills for performance, our goal is to help you feel supported, understood, and empowered.
Common Questions About Therapy
If you’re thinking about therapy, it’s normal to have questions. Below are answers to some of the most common concerns people have about starting counselling and what the process is like.
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Yes. Many people seek therapy not because life has stopped, but because things feel harder, heavier, or more stressful than they should.
You might still be working, performing, or managing responsibilities, but feeling more anxious, exhausted, or overwhelmed internally. Therapy can help you understand what’s happening beneath the surface and give you tools to manage pressure in a healthier, more sustainable way.
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No. Therapy is never about forcing you to relive difficult experiences before you're ready.
A good therapist focuses first on safety, trust, and emotional regulation. Conversations move at your pace, and the goal is to help you process experiences in a way that feels empowering rather than overwhelming.
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Absolutely. Anxiety doesn’t always look like panic or worry.
For many people—especially high performers—it can show up as perfectionism, overthinking, burnout, sleep issues, stomach problems, or constant pressure to keep pushing forward.
Therapy can help you understand these patterns and learn ways to respond to stress without it taking over your life.
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No. The goal of therapy is actually the opposite.
Therapy helps you understand your thoughts and reactions so they stop controlling you. Instead of getting stuck in overthinking, you learn strategies to step back, regulate your responses, and move forward with more clarity.
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Yes. Experiences like trauma, addiction, or chronic stress often show up in many areas of life, including relationships, sleep, mood, confidence, and work performance.
Even when you feel like you’re managing on the outside, these patterns can quietly affect your wellbeing. Therapy can help you identify these connections and begin creating healthier patterns.
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That’s completely normal. Many people feel nervous about starting therapy.
Therapy is designed to move at your pace, focusing on what feels safe and manageable. The goal isn’t to force change, but to help you take small, meaningful steps toward feeling more balanced, supported, and in control.